Privacy Policy

We are committed to preserving your privacy. This privacy policy describes what information we collect at this website and how we use it. By using this website you agree to these practices.

What information do we collect?
The personally identifiable information you provide will be obvious as you use this site, such as when you are completing forms.

As an example, when you place an order, we will need your name, address, delivery address, contact numbers, email address and your payment details. All of these are exchanged with us securely over an encrypted SSL connection.

How do we use it?
Foremostly, your information is used to process orders that you place or other requests that you make. Sometimes, your information may be used as part of some statistical analysis that we perform from time to time when looking for ways to improve our services and this website. We also keep your information for our internal records which helps us process any later follow-up activity that may become necessary.

We take all reasonable care in making sure your personal information is kept securely and is protected from unauthorised use.

How long do we keep it?
Your information will be kept for as long as we need to operate in a responsible and diligent way and as long as required of us by law.

Do we share it?
We don't share, sell or exchange your personal information with anyone else, other than as mentioned in this policy, unless we have first agreed this with you or the law requires us to do so.

Orders placed at this website are normally fulfilled directly by the manufacturer or local distributer. We also engage third parties to act on our behalf for some of our other business operations. Relevant parts of your information may be passed to these third parties for the purposes outlined in this policy. For example, order fulfillment, processing of payments, customer communications, data processing, and promotion & competition management.

What about cookies?
Like most websites, this site relies on the use of cookies. Cookies are small harmless text files that are placed on your computer by a website. Every time you make a request of a website your web browser will also pass the cookie back to the server to help identify you. The server can can then recall your previous interactions and respond with features and options you may have chosen earlier.

You can find out more about cookies at http://www.allaboutcookies.org.

This site will already have sent cookies to your browser. We use these only to remember which items you add to your shopping basket and options you have selected during checkout. The cookies are set to expire at the end of a session and may normally remain active for a few hours so that we can recall your features if you return to the site a short while later.

If you'd like to disable the use of cookies, you can probably do so through your browser. Refer to its help pages for more details. If you disable cookies for this site some of the available features and presentation may be adversely affected.

Are there any third party cookies?

Yes. Like many other sites we use the Google Analytics service. This sets cookies called _utma, _utmb, _utmc and _utmz. This service helps us understand how visitors use our site and helps us determine what improvements to make. Google Analytics only provides anonymous statistical information (e.g. visit levels, browser types, referring websites, page popularity, generalised region and network usage). You can visit http://tools.google.com/dlpage/gaoptout to opt out of Google Analytics tracking across all websites.

If we have embedded video content that uses Adobe Flash Player, it may store Flash cookies (Local Shared Objects) on your computer to improve your overall experience. Full information about these can be found at http://www.adobe.com/products/flashplayer/security, as well as advice on how to disable, delete or manage them. If we have embedded videos from other reputable sources, like YouTube, these sites may present further cookies to your browser. These are outside of our control and you should check the third party site for more detailed information about them.

Links to other sites
This privacy policy applies to this site only. We have no control and therefore no responsibility for the privacy practices of any other sites that we may provide links to.

Website server logs
The server that hosts this site records the interactions made with it, just like most other sites do. Information such as the request, date, time, browser type, IP address and referring page are logged. We use this to help us with routine site administration, for analysing trends, and for gathering broad demographic and statistical information on how the site is used. All of which help to keep things running smoothly and gives us ideas on how we can improve our operations.

Do we use your information for direct marketing?
We'd like to keep you up to date with our latest offers, products and services, as well as those of our partners. Options to be included or excluded from direct marketing are given clearly and if you change your mind at a later time you can always let us know.
 


This privacy policy was last updated on 14-Nov-2011. If you have any further questions about our privacy policy or how we use your information please contact us using the form on this site.

All data is kept within the UK and/or the European Economic Area.