Terms & Conditions

1. Applicability

By ordering goods and/or services from us you are deemed by us to have knowledge of and to have accepted that, except insofar as they are varied in writing by a director of Tens2u, these express Terms and Conditions will (a) apply, and (b) prevail, if applicable, over your terms, conditions and stipulations.   

2. Ownership of Goods – Title & Risk 

We remain sole and absolute owner of the goods and Title to them remains with us until our account has been settled in full, but Risk in the goods passes to you upon dispatch – see 3, 4 and 5 below.  Title does not pass by reason of our delivery of the goods or your acceptance of the same.

3. Loss & Damage

Please examine the goods upon receipt and advise us within seven days of any damage or deviation from the order you placed with us.   We cannot accept a claim once seven days has passed as after this date the goods in question shall be deemed to be of merchantable quality and in accordance with your requirements, and you shall be bound to pay for the same.

4. Hire Goods

Goods which you hire from us are your responsibility while On Hire to you.  We will require you in respect of any goods lost, damaged or not returned promptly upon expiry of the Hire Period or any authorised extension thereof to pay the full price of the item(s) concerned, less any hire charge already paid.  

5. Refunds

We will make refunds only in the following circumstances:

5.1 Cancellation of a Hire Reservation

We can only accept a reservation cancellation prior to the dispatch of the hire goods, in which case any prepayment will be refunded in full.   See also 5.2 below.

5.2 Hired but not used

Once hire goods have been dispatched, even if they are not used, the hire charge cannot be refunded.  

5.3 Consumables

Refunds will only be made in respect of consumables with seals intact (i.e. visibly unused) received in good condition by us.

6. Payment Terms

Unless otherwise agreed in writing payment for goods together with applicable taxes is due, with time strictly of the essence, upon placing the order with a valid credit / debit card. 

7. Guarantee

Unless a different period is declared, all goods are guaranteed for one year from  date of despatch.

8. Credit Card Payments

Your credit card will be debited upon receipt of your order for all sale and rental items. 

9. Returning Goods

You are responsible:

11.1 for the cost of returning anything to us; and

11.2 for any damage or loss to the goods until we receive them.

We therefore recommend that goods to be returned by mail are sent by Registered Post, a Royal Mail service offering full compensation and guaranteed delivery.  Recorded Delivery is a cheaper option but we do not recommend this as compensation is limited and delivery is not guaranteed. In any event, you should ask for a free-of-charge “Certificate of Posting” and keep this for a minimum of three months.

10. Patents, Registered Designs, Copyrights & Trademarks

Regardless of whether or not our products and designs are protected by patent, registration, copyright, trademark or other legal device you agree that except with our prior written permission you will not:

10.1 imitate;

10.2 copy; and/or

10.3 derive commercial advantage from our products or designs or from any characteristic, aspect, feature, part and/or property of our products or designs.  

11. Third party accessories

Our stimulators are only CE approved for use with our lead wires and our electrodes.  We do not permit the  stimulators we offer to be used with lead wires and/or electrodes supplied by third parties even if CE approved, and you agree not to use third party accessories.

12. Intended Purpose of Use

Our stimulators are for your personal use or for commercial resale through a distribution channel where the end users purchase the units.  You agree not to hire out our stimulators, nor to supply them along a distribution channel where the end users hire rather than purchase the units.  

13. No Waiver

A failure by us at any time or for any period to enforce any one or more of the Terms and Conditions shall not be a waiver of the right to enforce such Terms and Conditions on a future occasion.

14. Headings and Singularities/Pluralities

The headings used in these Terms & Conditions are for convenience only and have no legal effect.  Singulars and Plurals are interchangeable as circumstances require.

15. Governing Law & Jurisdiction

All matters arising out of the relationship between you and us shall be interpreted or construed in accordance with English Law and you and we agree to submit to the jurisdiction of the English courts.

16. Success of TENS

The success of TENS is neither guaranteed or implied.

17. Liability

The TENS unit will be supplied to the best of our ability in perfect working order ready for use. All  rental units are tested immediately prior to dispatch. However the liability of Tens2u shall not exceed the purchase or hire charge.



Dawns Farm, Reigate Road, Ewell, Surrey KT17 3BY, United Kingdom

WEEE Waste Disposal

One of the provisions of the European Directive 2002/96/CE is that anything electrical or electronic should not be treated as domestic waste and simply thrown away. To remind you of this Directive, all affected products are now being marked with a crossed-out wheelie bin symbol, as depicted below.

To comply with the Directive most efficiently, please dispose of the unit at the ‘civic amenity site’ as directed by your local authority. Alternatively, contact us to receive a postage-paid label which you may use post the unit back to us for disposal. Upon receipt we will send your old device for components recovery and recycling to help to conserve the world's resources and minimise any adverse effects on the environment.


Tens2u is committed to preserving the privacy of all its visitors. By entering your personal information at this website you accept that your information may be retained and used by Tens2u and third parties involved in Tens2u's data processing and order fulfilment.

When you use this website we may log information about your use of the site, which will be used to monitor, maintain and improve the quality of service. This may include occasional requests for you to provide additional information voluntarily or may the use of third party services or software.

We may also collect information regarding your transactions which is necessary for us to process your requests, orders, payments and refunds. Such information may include your name, address, contact details, billing information and payment details. This information may also be retained for internal record keeping, monitoring and improvement of the website and the goods and services we offer, or for follow up customer care purposes. Your information or statistical summaries of your activities at the website may be passed to third parties solely for the purpose of fulfilling these objectives.

We would like to keep you up-to-date with news of new products, special offers and other information that we think may be of interest to you. If you opt in for this kind of communication, your information may be used for these purposes by Tens2u, third party suppliers who were directly connected with the delivery of your order(s), or third party suppliers who manage communications, promotions or competitions for us. We will not disclose, sell, lease or distribute your information to anyone else other than described here without your permission unless we are required to do so by law.

This website requires the use of cookies (see www.aboutcookies.org for more information about cookies) to maintain your identity and preferences. Your use of the website may be impaired should you disable your browser from storing cookies.

We will retain your information for as long as the law requires and will employ security measures to protect it from unauthorised use or accidental loss. You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee may be payable for us to process such requests.